SME - Wireless Networking

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Nätverksadministration

I korthet

We are seeking a Subject Matter Expert in Wireless Networking to ensure swift resolution of escalations and incidents related to SDWAN and Wireless WLAN technologies. This role involves mentoring team members, validating change orders, and actively engaging with customers to ensure satisfaction and drive performance improvements.

Ansvarsområden

Ensure timely resolution and compliance with quality standards for escalated tickets and incidents related to SDWAN and Wireless WLAN technologies, adhering to agreed SLAs.
Mentor team members and administrators, prepare Standard Operating Procedures (SOPs), and maintain comprehensive documentation to enhance operational efficiency and knowledge sharing.
Validate change order implementation plans and ensure compliance with human error guidelines while participating in capacity planning for network resources.
Actively engage in customer meetings to address issues, gather feedback, and ensure customer satisfaction with SDWAN and Wireless WLAN services.
Validate and analyze root cause and trend analysis reports to facilitate performance improvements and present findings to key business stakeholders.

Krav

Advanced proficiency in SDWAN technologies, including Cisco Wireless WLAN.
Strong understanding of network operations, incident management, and escalation procedures.
Excellent communication skills for effective stakeholder engagement and presentation.
Familiarity with capacity planning and change management processes.

Önskade kvalifikationer

Cisco Certified Network Professional (CCNP) or equivalent SDWAN/WLAN certifications are optional but valuable.

#SDWAN#Wireless Networking#Support#Operations#Cisco

Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

India

Sökande

Ansök tidigt