SME - Terraform, Python, JenKins

Teknik, data och digitalt · IT-infrastruktur och säkerhet · DevOps · Mjukvaruutveckling

I korthet

The Subject Matter Expert (SME) in Tools & Automation will enhance operational efficiency by resolving escalations and incidents using expertise in Terraform and PowerShell. This role involves mentoring team members, contributing to documentation, and driving customer satisfaction through effective issue resolution and analysis.

Ansvarsområden

Resolve escalated incidents by applying expertise in Terraform and PowerShell to ensure compliance with SLAs and maintain high-quality standards.
Mentor team members and administrators, prepare Standard Operating Procedures (SOPs), and maintain effective documentation for knowledge sharing.
Validate change order implementation plans and ensure compliance with human error protocols, while actively participating in capacity planning initiatives.
Engage in customer meetings to gather insights on issues faced, ensuring positive feedback and high levels of customer satisfaction.
Conduct and validate analyses such as Root Cause Analysis and Trend Analysis, presenting findings and reports to key business stakeholders to drive performance improvements.

Krav

Proficiency in Terraform and PowerShell for automation and infrastructure management.
Strong analytical skills with the ability to perform root cause and trend analysis.
Excellent documentation and communication skills for effective knowledge sharing and stakeholder engagement.
Familiarity with Jenkins for continuous integration and deployment processes.
Proficient in Python for scripting and automation tasks.

Önskade kvalifikationer

Optional but valuable: ITIL Foundation Certification.
Optional but valuable: AWS Certified Solutions Architect or similar Cloud Certification.

Förmåner

Supercharge your potential at HCLTech.
Find your career and your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company with over 230,000 people across 60 countries.
Delivering industry-leading capabilities centered around digital, engineering, cloud, and AI.
Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Färdigheter

TerraformPythonJenkinsPowerShell

#Terraform#Python#Jenkins#PowerShell#Automation#Infrastructure Management#SLA#Documentation#Root Cause Analysis#Trend Analysis#Customer Satisfaction#Cloud#ITIL

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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