The Job

SME - SharePoint Administration

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Systemteknik · IT-support

Gå med för uppdateringar

I korthet

As a SharePoint Administration Subject Matter Expert, you will be responsible for resolving escalated incidents, ensuring quality compliance, and mentoring team members. Your expertise will drive customer satisfaction and operational efficiency in the Support & Operations team.

Ansvarsområden

  • Ensure timely resolution and quality compliance of escalated SharePoint tickets and incidents according to Service Level Agreements.
  • Mentor SharePoint administrators and team members, preparing Standard Operating Procedures and maintaining effective documentation.
  • Validate Change Order implementation plans and Human Error Compliance, participating in capacity planning.
  • Engage in customer meetings to understand user issues and ensure satisfaction through effective problem resolution.
  • Conduct root cause and trend analysis, preparing reports for key business stakeholders.

Krav

  • In-depth knowledge of SharePoint Administration.
  • Strong analytical skills for incident resolution and trend analysis.
  • Excellent communication and presentation skills.
  • Proficiency in documentation and process improvement methodologies.
  • Ability to mentor and guide team members effectively.

Önskade kvalifikationer

  • Microsoft Certified: SharePoint Administrator Associate (Optional but valuable).
  • ITIL Foundation Certification (Optional but valuable).

Förmåner

  • Opportunity to supercharge your potential at HCLTech.
  • Global technology company with over 223,000 employees across 60 countries.
  • Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
  • Consolidated revenues of $14.8 billion as of 12 months ending June 2026.
#SharePoint#Administration#SME#IT Support#Incident Management
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

India

Sökande

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