SME - Sailpoint IIQ, Java, SailPoint FAM
Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support
I korthet
The Subject Matter Expert (Support & Ops) will resolve escalated incidents for SailPoint IIQ and Java development, ensuring SLA compliance and high customer satisfaction. This role involves mentoring team members, creating documentation, and conducting analyses like root cause and trend analysis.
Ansvarsområden
- Ensure prompt resolution and quality compliance of escalated tickets and incidents using SailPoint IIQ and Java development expertise, adhering to SLA requirements.
- Mentor administrators and team members, prepare Standard Operating Procedures (SOPs), and maintain comprehensive documentation.
- Validate change order implementation plans and ensure human error compliance for effective capacity planning.
- Foster positive customer relationships by understanding issues and providing solutions in meetings.
- Conduct and validate analyses such as Root Cause Analysis and Trend Analysis, presenting insights to stakeholders.
Krav
- Strong proficiency in SailPoint IIQ and Java development.
- Solid understanding of support and operational processes within IT environments.
- Excellent analytical skills for conducting root cause and trend analyses.
- Strong communication and presentation skills for effective stakeholder engagement.
Önskade kvalifikationer
- Optional but valuable: SailPoint IIQ Certification.
- Optional but valuable: Java Developer Certification.
#SailPoint IIQ#Java#SailPoint FAM#SME#Support#Operations#Incidents#SLA#Customer Satisfaction#Documentation#Root Cause Analysis#Trend Analysis
Företag
HCLTech
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Pune, India
Sökande
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