The Job

SME - Sailpoint IIQ, Java, SailPoint FAM

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · DevOps

Gå med för uppdateringar

I korthet

The Subject Matter Expert (Support & Ops) ensures timely resolution of escalated incidents using SailPoint IIQ and Java expertise. This role focuses on maintaining customer satisfaction through effective communication, documentation, and analysis, while also mentoring team members and enhancing operational efficiency.

Ansvarsområden

  • Ensure prompt resolution and quality compliance of escalated tickets and incidents using SailPoint IIQ and Java development expertise, adhering to SLA requirements.
  • Mentor administrators and team members, prepare Standard Operating Procedures (SOPs), and maintain comprehensive documentation.
  • Validate change order implementation plans and ensure human error compliance, contributing to capacity planning.
  • Foster positive customer relationships by participating in meetings to understand issues and provide solutions.
  • Conduct and validate analyses such as root cause analysis and trend analysis, presenting insights and performance reports.

Krav

  • Strong proficiency in SailPoint IIQ and Java development.
  • Solid understanding of support and operational processes within IT environments.
  • Excellent analytical skills for conducting root cause and trend analyses.
  • Strong communication and presentation skills for effective stakeholder engagement.

Önskade kvalifikationer

  • Optional but valuable: SailPoint IIQ certification.
  • Optional but valuable: Java Developer certification.
#SailPoint IIQ#Java#SailPoint FAM#SME#Support & Ops#Incidents#SLA#Customer Satisfaction#Documentation#Root Cause Analysis
HCLTech Logo

Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bengaluru, India

Sökande

Ansök tidigt