The Job

SME - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · DevOps · Systemteknik

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I korthet

The Subject Matter Expert (Support & Ops) is responsible for resolving escalations and incidents efficiently and maintaining quality standards. This role involves in-depth analysis of Microsoft Hyper-V, SCVMM, and SCCM configurations, mentoring team members, and engaging in customer meetings to ensure high satisfaction.

Ansvarsområden

  • Ensure timely resolution and quality compliance of escalated tickets and incidents through in-depth analysis of Microsoft Hyper-V, SCVMM, and SCCM configurations, adhering to agreed Service Level Agreements.
  • Mentor team members and administrators in best practices for Microsoft Hyper-V and SCCM operations, preparing standard operating procedures and maintaining comprehensive documentation for knowledge sharing.
  • Validate change order implementation plans and assess human error compliance, actively participating in capacity planning activities to optimize resource allocation.
  • Engage in customer meetings to actively address and resolve issues, ensuring positive feedback and high satisfaction levels through effective communication and problem-solving.
  • Conduct thorough analyses, including root cause analysis and trend analysis, and prepare detailed reports to present findings and recommendations to key business stakeholders.

Krav

  • Proficient in Microsoft Hyper-V and SCVMM administration.
  • Strong understanding of SCCM for system management and deployment.
  • Familiarity with incident management and ticket resolution processes.
  • Excellent analytical and problem-solving skills.
  • Effective communication and presentation abilities.

Önskade kvalifikationer

  • Microsoft Certified: Azure Administrator Associate (Optional but Valuable)
  • ITIL Foundation Certification (Optional but Valuable)

Förmåner

  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Microsoft Windows#Endpoint Management#Hyper-V#MS Cluster Server#SCVMM#SCCM#Incident Management#ITIL
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Chennai, India

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