The Job

SME - Google Cloud Platform (GCP)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Molnteknik · DevOps · Data engineering

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I korthet

The Subject Matter Expert (Support & Ops) is responsible for resolving escalations and incidents within the Support & Operations team, leveraging Google Cloud Platform (GCP) expertise. This role impacts customer satisfaction through effective incident management and quality assurance, requiring stakeholder engagement and adherence to SLAs.

Ansvarsområden

  • Ensure timely resolution and quality compliance of escalated tickets and incidents within GCP, adhering to SLAs and quality norms.
  • Mentor team members and administrators, prepare Standard Operating Procedures (SOPs), and maintain comprehensive documentation.
  • Validate change order implementation plans, ensure compliance with human error protocols, and participate in GCP resource capacity planning.
  • Facilitate positive customer feedback by participating in customer meetings, understanding issues, and providing effective solutions.
  • Conduct and validate root cause and trend analysis within GCP, preparing reports for key business stakeholders.

Krav

  • In-depth knowledge of Google Cloud Platform (GCP) and its Support Operations.
  • Strong analytical skills with experience in incident management and resolution.
  • Excellent communication and interpersonal skills for effective stakeholder engagement.
  • Proficiency in preparing documentation and SOPs for operational processes.
  • Ability to mentor and guide team members in a collaborative environment.

Önskade kvalifikationer

  • Optional Certifications: Google Cloud Certified Professional Cloud Architect, Google Cloud Certified Professional Data Engineer.
#Google Cloud Platform#GCP#Support#Operations#Incident Management#SLA#Mentoring#Documentation#Change Management#Capacity Planning#Customer Satisfaction#Root Cause Analysis#Trend Analysis#Cloud Architect#Data Engineer
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

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