SMB Growth Manager
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I korthet
Google is seeking an SMB Growth Manager in Hyderabad, India, to manage vendor sales performance and quality. The role involves analyzing vendor performance, presenting insights to leadership, and driving operational improvements. Requires a Bachelor's degree, 7 years of experience in operations, business management, vendor management, and analytics/project management tools.
Ansvarsområden
- Build quarterly strategy in collaboration with vendor leaders.
- Monitor weekly sales performance metrics and share key market performance insights with Google sales leadership.
- Ensure vendor service quality against contracted Service Level Agreement (SLA) and Key Performance Indicators (KPIs) by conducting regular call audits, calibration sessions, and quality reviews.
- Build influential, trusted partner relationships with vendor sales management.
- Provide critical on-the-ground feedback and support to land vendor operations improvement initiatives.
- Find opportunities and execute on cross GCS collaborations to enable smooth customer outreach, graduations, and more.
Krav
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in operations or business management, and vendor management.
- 7 years of experience using analytics or applying project management tools to address business issues.
Önskade kvalifikationer
- Project Management certifications such as PMP, Six Sigma, etc.
- Experience with managing digital advertising, Google Ads, campaign building and optimization.
- Experienced with the GCS Incentive system (Points, UAAs, Spend Bands, Offerings, etc).
- Experience in early customer lifecycle stages (i.e. Onboarding and Acquisition).
- Understanding of selling best practice and techniques (e.g., objection handling, competitive selling).
- Excellent sales performance analysis skills, along with the ability to manage sales activities and metrics, diagnose performance issues, and translate insights into recommendations.
Förmåner
- Working non standard hours aligned to the AUNZ market.
- Opportunity to play a critical role on the frontlines of Google Customer Solutions (GCS) vendor sales management.
- Influencing and holding vendor management teams accountable to deliver excellent sales performance and quality.
- Enabling site-program success with targeted support.
- Analyzing vendor performance and presenting key insights to Google sales leadership.
- Supporting initiatives to improve GCS vendor operations.
- Sharing best practices with vendor management and Google teams across global markets and lines of business.
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Hyderabad, India
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