Shopping Experience Co-worker - Part Time

Detaljhandel och konsumenttjänster · Kundtjänst · Kundsupport

I korthet

As a Part-Time Shopping Experience Co-worker at IKEA Amman, you will be responsible for motivating customers, driving sales, and ensuring a positive shopping experience, with a focus on the Småland children's play area. You will also support other customer service functions and promote IKEA products and services.

Ansvarsområden

Supervise children in Småland, ensuring they are in good hands while companions shop.
Support other areas of customer service, including the entrance, exchange, and checkout.
Operate and support store activities to provide a day out for the whole family.
Maintain communication of shopping tools for services and campaigns.
Secure an easy buying process from home to home.
Act as a highly efficient sales mechanism.
Show home furnishing solutions full of inspiring ideas.
Meet customer wishes and needs.
Create a welcoming and efficient shopping environment by maintaining availability, cleanliness, and good condition of shopping tools.
Support customers throughout their shopping journey by proactively engaging with them, providing guidance, and directing them to appropriate co-workers.
Promote IKEA products and services, including delivery, assembly, Click & Collect, IKEA Family, and financing options.
Contribute to operational excellence and commercial success by supporting commercial activities and in-store events.
Act as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions.

Krav

Good understanding of Småland operational routines, including child registration, safety procedures, and capacity control.
Knowledge of health, safety, and security procedures to ensure a safe environment.
Ability to follow Småland guidelines for child supervision, check-in/check-out, and emergency protocols.
Understanding of entrance operations, including welcoming customers and guiding store flow.
Knowledge of store layout and key functions to guide customers effectively.
Ability to use basic store systems and registration tools.
Understanding of IKEA customer service standards and tone of voice.
Ability to maintain cleanliness, organization, and safety standards in the Småland play area and entrance zone.
Knowledge of crowd management and queue handling.
Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.
Understanding of IKEA services and offers.
Ability to work according to IKEA operational routines and standard procedures.

Önskade kvalifikationer

Experience working in a customer service or retail environment is preferred.
Experience interacting with children and families, childcare environments, or play areas is considered an advantage.
Demonstrated ability to provide friendly, helpful, and customer-focused service.
Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.
Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.
Good communication and interpersonal skills.
Ability to work collaboratively within a team and support colleagues.
Basic computer and system literacy.
Strong attention to safety and responsibility, particularly when working with children.
Flexibility to work in different store areas and shifts.

Förmåner

Equal opportunities employer.
Opportunity to join an organization that believes in People.
Potential for development.

#customer service#retail#children#sales

Om IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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