Service Sales Manager
Logistik, försäljning och verksamhet · Verksamhetsanalys
I korthet
The Service Sales Manager will lead strategic initiatives to drive market growth and expand the lifecycle service business. This role involves managing people, developing business plans, identifying growth opportunities, and building customer relationships. The position is located in Greenwood, IN or Warminster, PA.
Ansvarsområden
- Lead change initiatives and drive continuous improvement.
- Translate corporate strategy into actionable regional or market initiatives.
- Establish sales forecasts, budgets, and key performance indicators (KPIs).
- Identify growth opportunities through market segmentation and lifecycle service strategies.
- Monitor business performance and implement corrective actions.
- Perform competitive analysis, including competitor offerings, pricing strategies, service capabilities, and market positioning.
- Identify new service offerings based on market intelligence and customer feedback.
- Provide regular competitive insights and strategic recommendations to management.
- Support key account development and participate in strategic customer visits.
- Lead opportunity pipeline management and forecasting.
- Negotiate complex commercial agreements and service contracts.
- Analyze sales performance, profitability, and business trends.
- Build long-term strategic relationships with customers.
- Understand customer operational challenges and develop value-based solutions.
- Drive customer satisfaction, retention, and loyalty.
- Support resolution of escalated customer issues.
- Collaborate with Operations, Engineering, Service, and Product Management to ensure successful project execution.
- Improve sales processes, CRM utilization, and reporting accuracy.
Krav
- Bachelor's degree in Engineering, Business Administration, or a related field.
- Min 2 years of experience in industrial B2B sales, service sales, or aftermarket business.
- Minimum of 1 year in a leadership role.
- Experience in developing business plans and commercial growth strategies.
- Experience with CRM systems, sales forecasting, and data analytics.
- Demonstrated ability to lead, coach, and develop a high-performing sales or service team.
- Strong interpersonal and communication skills with the ability to influence cross-functional teams.
- Proven experience establishing clear goals, performance expectations, and accountability.
- Ability to foster collaboration, engagement, and a customer-centric culture.
- Strong decision-making and problem-solving skills under changing business conditions.
- Ability to translate technical solutions into customer business value.
Önskade kvalifikationer
- Knowledge of industrial markets such as food & beverage, chemical, pharmaceutical, energy, or water treatment is preferred.
Förmåner
- Competitive salary
- Full benefits package, including medical/dental/vision/life
- 401(k) plan
#sales#service#manager#strategy#growth#B2B#industrial
Företag
Alfa Laval
Publicerade jobb
för 3 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Greenwood, United States
Warminster, United States
Kvalifikation
Kandidatexamen
Sökande
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