Service Personnel Planning Analyst

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Säljverksamhet · Verksamhetsanalys

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I korthet

A Service Personnel Planning Analyst is sought for an inclusive organization to plan, coordinate, and monitor field service personnel activities, ensuring efficient resource allocation and customer satisfaction in dynamic technical environments. This role involves managing personnel logistics, interfacing with stakeholders, and analyzing service data to optimize operations within the Offshore, Oil & Gas, Marine, Energy, or Industrial Services sectors.

Ansvarsområden

Plan and organize offshore and onshore technical assistance activities, including service scheduling, resource allocation, safety documentation, and technical checklists.
Coordinate personnel logistics, including mobilization, demobilization, transportation, accommodation, certifications, and technicians' documentation.
Interface with customers, Field Service Engineers, HR, and service management teams to align demands and priorities.
Monitor technical service activities from planning through execution and completion.
Analyze Field Service Engineers' reports, ensuring quality standards and identifying deviations between planned and executed activities.
Maintain and update information in Alfa Laval service management systems, including OneService, IB tools, and Movex.
Manage labor bookings and workforce allocation according to customer requirements and resource availability.
Own and actively manage the Service Backlog, identifying priorities, opportunities, risks, and process improvements.
Negotiate service schedules with customers to optimize resource utilization and support urgent demands.
Support the Service Team Manager with operational and administrative activities.
Prepare operational performance analyses and recommendations based on service data and KPIs.
Proactively ensure customer satisfaction through efficient planning and communication.

Krav

Bachelor’s Degree in Engineering, Business Administration, Logistics, or related fields.
Proven experience in service planning, personnel allocation, workforce scheduling, and logistics coordination within Offshore, Oil & Gas, Marine, Energy, or Industrial Services sectors.
Experience coordinating technical assistance activities and field service operations.
Knowledge of offshore mobilization and demobilization processes, technician documentation, accommodation, transportation, and resource allocation.
Experience managing service backlogs and balancing customer priorities with resource availability.
Familiarity with customer systems such as Petronect, SAMC, DRAKE, and contractor management platforms.
Experience supporting Field Service Engineers (FSE) and service operations teams.
Advanced Microsoft Excel is mandatory.
Strong Data Analytics capability is required.
Intermediate English is preferred.

Önskade kvalifikationer

Technical Degree in Mechanical, Electrical, Automation, or related areas is a differential.
Experience with offshore service contracts and technical assistance services is a differential.
Experience with Power BI is considered a strong differential.
Knowledge of OneService, Movex, and service management systems is desirable.

Förmåner

A great opportunity to work for an inclusive and diverse organization.

Färdigheter

LogisticsMicrosoft ExcelData AnalyticsPower BISAPCustomer Relationship Management (CRM)

#planning#scheduling#logistics#oil & gas#offshore#personnel allocation#resource management#service execution#customer satisfaction

Om Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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