The Job

Service Fulfilment Operations Specialist

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering

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I korthet

As a Service Fulfilment Operations Specialist in Gurgaon, you will execute and coordinate daily operations, ensuring effective service and customer experience. This role involves managing external partners, monitoring KPIs, conducting root-cause analysis, and implementing process improvements to enhance operational performance and efficiency.

Ansvarsområden

  • Execute and coordinate daily operations of assigned Service Fulfilment solutions.
  • Coordinate with external logistics and service partners (3PLs/TSPs).
  • Monitor and analyze key operational KPIs (delivery performance, productivity, cost, quality, customer satisfaction).
  • Conduct root-cause analysis for operational issues and implement corrective actions.
  • Identify and implement process improvements for operational performance, efficiency, and customer experience.
  • Manage operational planning, configuration, capacity steering, and monitoring.
  • Identify improvement opportunities and contribute to better ways of working.
  • Provide first-level operational support and troubleshoot daily issues.
  • Collaborate with stakeholders to ensure effective execution and continuous improvement.
  • Contribute to Service Fulfilment learning, knowledge sharing, and competence development.
  • Contribute to sustainability initiatives and the continuous development of Service Fulfilment operations.

Krav

  • 3–4 years of experience in Last Mile, Logistics, Customer Fulfilment or Field Service Operations.
  • Experience working directly with external logistics/service partners (3PLs/TSPs).
  • Strong analytical and numerical skills, with experience monitoring operational KPIs.
  • Experience in root-cause analysis, problem-solving, and implementing corrective actions.
  • Demonstrated experience in process improvement.
  • Good knowledge of Service Fulfilment, Logistics or Field Service processes.
  • Strong organizational and communication skills.
  • Confident in English (written and verbal).
  • Good computer skills with proficiency in Microsoft Office and relevant IT systems.
  • Self-driven, eager to learn, and motivated to continuously improve.
  • Inspired by IKEA’s vision, values, and culture.

Önskade kvalifikationer

  • Understand customer needs and expectations.
  • Ability to work in a structured, collaborative and customer-focused way.

Förmåner

  • Contribute to an inclusive and high-performing work environment.
  • Opportunity to work with a diverse team passionate about improving customer experience at IKEA.
#Logistics & Supply Chain
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Företag

IKEA

Publicerade jobb

för 1 dag sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Gurgaon, India

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