Service Engineering IC4

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · DevOps · Site reliability engineering

I korthet

Are you a customer-obsessed, AI-curious problem-solver looking to drive operational excellence across the Microsoft Cloud? Join Engineering Operations (EngOps) as a Senior Service Engineer supporting the Azure service lifecycle. You will own and improve experiences for service planning, operation, change, and retirement, partnering across multiple teams to reduce customer disruption and improve guidance.

Ansvarsområden

Improve Azure service lifecycle experience by identifying friction and implementing scalable workflows, tooling, and automation.
Use customer feedback and operational data to prioritize improvements and define measurable outcomes.
Enhance clarity and actionability of customer-facing lifecycle communications.
Partner with stakeholders to define standards, review readiness, and drive adoption of improved lifecycle practices.
Build mechanisms to track customer impact, progress, and risk.
Participate in on-call rotation to respond to complex Azure service lifecycle events.
Assess impact, investigate technical signals, and coordinate mitigation and recovery.
Translate technical information into accurate, timely, and actionable updates for customers and stakeholders.
Contribute to post-incident reviews and implement changes based on lessons learned.
Create and improve telemetry, health indicators, dashboards, and alerting.
Implement reliable, scalable, secure, and high-performance solutions.
Automate repetitive analysis, validation, coordination, and reporting.
Promote security, privacy, compliance, accessibility, resiliency, and reliability requirements.
Define and track measures for customer experience, timeliness, quality, and risk reduction.
Use root-cause and trend analysis to prevent recurrence and influence engineering teams.
Collaborate effectively across various engineering, support, and business disciplines.
Proactively share information at appropriate technical depths.
Resolve cross-team obstacles and conflicting priorities.
Create and maintain troubleshooting guides, operating procedures, and knowledge-base content.
Mentor and coach engineers, model sound operational judgment, and help others develop customer-focused solutions.
Develop end-to-end expertise in Azure services, distributed systems, and failure modes.
Take ownership of service and workflow design considering various quality attributes.
Use scripting, data analysis, APIs, automation, and AI-assisted engineering techniques.
Design solutions for robust measurement of service health and customer impact.
Stay current with cloud and AI technology landscape and apply relevant practices.

Krav

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Önskade kvalifikationer

Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
3+ years technical experience working with large-scale cloud or distributed systems.
Experience supporting production services through an on-call rotation and responding to customer-impacting incidents.
Experience improving service lifecycle, service health, change, deprecation, retirement, or operational-readiness processes.
Experience with incident management, root-cause analysis, post-incident reviews, telemetry, monitoring, and reliability improvement.
Experience designing or building automation, data-driven workflows, dashboards, or AI-assisted operational tools.
Demonstrated ability to communicate complex technical issues clearly to customers, engineers, stakeholders, and leadership.
Ability to influence across organizational boundaries and drive ambiguous, cross-functional work to measurable outcomes.

Förmåner

Certain roles may be eligible for benefits and other compensation.
Additional benefits and pay information available at https://careers.microsoft.com/us/en/us-corporate-pay

Färdigheter

AIData AnalysisAutomationCloudDistributed SystemsIncident ManagementTelekommunikationService DesignPower BIAzure

#Azure#CRE#EngOps

Om Microsoft

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Företag

Microsoft

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Lön

119 800–234 700 US$ · Förhandlingsbar

Erfarenhetsnivå

Senior

Platser

United States

Kvalifikation

Kandidatexamen, Masterexamen

Sökande

Ansök tidigt

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Service Engineering IC4

Ansvarsområden

Krav

Önskade kvalifikationer

Förmåner

Färdigheter

Om Microsoft

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