Service Engineer / Sr. Service Engineer Software Support, Pune

Job description

As Service Engineer Software support for the west region Pune area, you will have to support our software solutions and projects for our customers in India. You will be part of the Service Business Line and support our Industrial Technique Divisions Motor Vehicle Industry (MVI) and General Industry (GI). You will have to report directly to the Technical Service Manager DDS & Software Products. We are looking for a highly skilled and motivated software technician who can support the installation and configuration of complex production systems and who is able to provide a profound technical analysis of the installed solutions in case of malfunction. We expect the capability of dealing with production critical systems in industrial environments, understanding the links between the customer’s production processes and the associated IT products and solutions.

Roles and responsibilities

• During the project phase:
• Integration of new software solutions into existing technical customer environments
• System installation- and configuration
• Handling of change requests
• Testing and validation
• Problem analysis und elimination of errors
• Customer trainings
• Supporting customer staff in pilot phases and while ramping up the production
• During the maintenance phase additionally:
• Ongoing remote or onsite production support
• Follow up on IT incidents
• Shift support
• Reconfiguration and modification
• Software updates

Experience requirements

• Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
• Installation and troubleshooting of hardware platforms
• Network technology and data communications
• ORACLE and Microsoft SQL Server installation and administration
• Webserver installation, management, and troubleshooting: Apache, IIS …
• Good command of spoken and written English is mandatory, other local languages are a “plus”
• Basic knowledge in industrial automation, fieldbus technique and PLC programming are desirable
• Experience with software programming and scripting languages are of advantage

Educational requirements

• Computer technician or scientist, system administrator or alternatively an electrician or similar with a profound professional experience in the IT area

Personality requirements

• Used to work responsible and self-contained
• Capability of dealing with complex multitask situations under pressure
• Proactive, dynamic, and enthusiastic
• Customer focused
• Good interpersonal and solid organizational skills
• Capability of adapting to flexible schedules
• Willing to travel in the region frequently and from time to time also worldwide

Country and city description

India, Pune