The Job

Service Engineer II

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · DevOps

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Microsoft Advertising is seeking a Service Engineer II to enhance the reliability and quality of its digital advertising platform. This role involves building automation tools, investigating complex technical issues across services and APIs, and collaborating with product engineering teams to implement solutions. The ideal candidate will have strong coding skills and experience with AI-assisted development tools.

Ansvarsområden

  • Perform deep technical investigations to solve complex reliability, performance, and data-quality issues across Microsoft Advertising platform, APIs, and customer workflows.
  • Design, build, and own AI-driven automation (scripts, services, and internal web tools) to modernize support workflows.
  • Write production-quality code; implement fixes, create monitoring/alerting improvements, and contribute to shared libraries and tooling via standard code review and CI/CD practices.
  • Drive root-cause analysis and post-incident follow-through in partnership with multiple Engineering teams.
  • Create and maintain automated test coverage for key workflows; participate in bug bashes and release readiness activities.
  • Communicate clearly during live-site events: compose timely service alerts, share investigation status, and provide actionable guidance to stakeholders.
  • Analyze escalation data and trends to develop clear problem statements, propose engineering solutions, and influence product roadmaps.
  • Document knowledge base articles and build self-serve troubleshooting experiences; mentor others on tools and debugging techniques.

Krav

  • Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements.
  • Microsoft Cloud Background Check.

Önskade kvalifikationer

  • Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
  • Solid coding skills in at least one general-purpose language (C#, Java, Python, or TypeScript/JavaScript), including writing maintainable, testable code.
  • Experience building automation and/or services that integrate with APIs, databases, and distributed systems.
  • Hands-on debugging skills (logs, metrics, traces) and comfort working in a live-site/production environment.
  • Experience using AI-based coding tools daily (e.g., GitHub Copilot, ChatGPT, or similar).
  • Domain knowledge or experience in Organic & Paid Search, as well as Display, Native, and Video advertising.
  • Proficiency in developing tools and automation in C# to improve operational efficiency.
  • Experience with customer-facing tier 3 technical support or within a software development organization.
  • 3+ years technical experience working with large-scale cloud or distributed systems.
  • Knowledge and experience in two or more of the following areas: data mining, web mining, machine learning, statistics, business intelligence/customer intelligence, user modeling, information retrieval, databases, data warehousing, data processing (ETL), e-metrics /measurement.
  • Familiarity with Tech stack including: Languages (C#, Python, TypeScript/JavaScript), Web & APIs (REST, authentication/authorization basics, internal web tools), Data (SQL, Kusto (KQL) or similar query languages), Cloud & DevOps (Azure, GitHub/Azure DevOps, CI/CD pipelines), Observability (logging/metrics/tracing and alerting).

Förmåner

  • 4 days / week in-office work model.
  • Potential for benefits and other compensation.
  • Access to career and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
#AI#Service Engineering#Software Engineering#Automation#Cloud#DevOps#API#Databases#Distributed Systems
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Företag

Microsoft

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

United States

Kvalifikation

Kandidatexamen

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