Service Engineer

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling

I korthet

Nous recherchons un Ingénieur de Service axé sur le client pour réaliser des missions importantes chez les clients, effectuer des diagnostics de pannes et fournir des solutions rapides et sûres. Le rôle implique l'installation, la réparation, l'inspection et la mise en service d'équipements, avec un accent sur la satisfaction client et la sécurité.

Ansvarsområden

Independently conduct advanced and specialized inspections, fault finding, installations, repairs, adjusting/fine tuning and commissioning of products and equipment at customer site or own premises.
Determine the best approach, considering energy efficiency, environmental impact and maintenance costs when providing customer support.
Perform complex troubleshooting and repairs independently and provide technical feedback on important issues to TIM/TFM/CPI systems.
Complete analysis of failed product and report on any abnormalities to the relevant party (e.g. Service, Product Support or PSSR).
Operate equipment proficiently to be able to test and diagnose issues independently.
Conduct and support warranty investigation.
Commission new launch products with different applications and solve relevant issues independently.
Develop routine work procedures (using the tools provided), according to safety standards.
Prepare and execute all activities in line with EHS and Quality, regulations, procedures, instructions, guidelines, and promote awareness, including addressing unsafe activities to others.

Krav

Qualified technician in fields on mechanics, hydraulics, and electrics
Minimum 6 years of Sandvik Equipment Experience and / or a minimum of 3 years of hands – on work experience on both hydraulic & electrical systems in heavy construction / mining equipment
Proficient knowledge of the mining environment and application of equipment.
Strong proven safety culture
Strong customer service focus and motivation and determination to achieve targets and goals
Proactive, self-motivated and demonstrate initiative
Excellent communication and interpersonal skills
Ability to adapt & work in a multi-cultural environment

Färdigheter

HydraulicsElectricsMechanicsCustomer ServiceTechnical SupportSafety Management

#Service Engineer#Customer Support#Technical Service#Mechanics#Hydraulics#Electrics#Mining Equipment#Construction Equipment#Shah Alam#Malaysia

Om Sandvik

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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