Service Desk Analyst

Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.

How you will make an impact 

As part of our IT support team, you'll handle 1st and 1.5-level support, guiding users through issue resolution and ensuring smooth operation of systems and devices. You’ll troubleshoot remotely using SCCM, document requests in the ITSM tool, and collaborate with higher-level teams for complex issues. You'll also help identify recurring problems and suggest improvements.

Key responsibilities

• Provide end-user support and remote troubleshooting
• Prioritize and manage multiple tickets simultaneously
• Act as an escalation point for urgent IT incidents
• Suggest process improvements based on recurring issues
• Record and escalate unresolved problems using ITSM tools

What will make you successful

We're looking for someone with strong communication and problem-solving skills, a proactive mindset, and the ability to thrive in a dynamic support environment. Fluency in English and a good grasp of MS Office tools are essential.

Key qualifications

• Fluency in English
• Proficiency in MS Office & OutlookStrong communication, analytical, and organizational skills
• Team player with the ability to prioritize and troubleshoot effectively
• Experience in Service Desk or Customer Support is a plus
• Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

We are committed to salary transparency and will discuss the salary range and benefits before the first interview. 

What do we offer?

• Work in an international environment with teams across different countries
• Scandinavian working style – flat structure, informal atmosphere & no formal dress code
• Flexible working hours with a hybrid work model, offering a balance between office collaboration and home office flexibility
• Additional annual leave of up to 4 extra days, awarded over time in recognition of your tenure with us
• Private medical care (LUX MED) and life insurance (Unum)
• Cafeteria benefits system (gym card, vouchers, travel points, cinema tickets – you choose)
• Employee Assistance Program (psychological, legal and financial support)
• Wellbeing initiatives, including sports activities and communities (e.g. running team)
• Structured onboarding and access to expert‑led trainings
• Co‑financing of education and certifications, supporting continuous professional development
• Employee referral bonus program
• Brand‑new modern office full of greenery and plants
• On‑site parking
• Spacious canteen with fresh breakfasts and lunches available daily

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Punkt building in Gdańsk.

As of now, we have an IT Services and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission ensuring an optimal global supply of fresh Arla products – every single day.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

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