The Job

Service Delivery Manager (SDM)

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Försäljningsledning · Programledning

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I korthet

The Service Delivery Manager (SDM) is responsible for the profitability and operational excellence of service engagements, managing escalations, and ensuring compliance with service agreements. This role focuses on driving continuous improvement, team development, and customer satisfaction to meet strategic objectives.

Ansvarsområden

  • Implement process improvement initiatives using Lean IT methodologies and automation tools.
  • Plan and execute program and delivery management strategies aligned with financial targets.
  • Lead and mentor the service delivery team to foster engagement and professional development.
  • Cultivate strong customer relationships through proactive communication and feedback.
  • Drive resource upskilling and development through internal training programs.

Krav

  • Strong understanding of Service Delivery Management principles and practices.
  • Proficiency in Lean IT and process improvement methodologies.
  • Excellent leadership and team management skills.
  • Solid customer relationship management and engagement capabilities.
  • Experience in financial management and P&L oversight.

Önskade kvalifikationer

  • Relevant certifications such as ITIL, Six Sigma, or PMP are optional but valuable.

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career and spark.
  • HCLTech puts its people first.
  • Global technology company with over 223,000 employees.
  • Work with clients across major verticals.
#Service Delivery#IT Management#Process Improvement#Customer Satisfaction#Team Leadership
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

India

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