The Job

Service Delivery Manager, Food & Beverage Solutions

Tillverkning och produktion · Produktion och montering · Produktionsteknik · Produktionsledning · Livsmedelsproduktion

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Tetra Pak is looking for a Service Delivery Manager for its Food & Beverage Solutions in Groot-Bijgaarden, Belgium. This role involves leading and developing a team of Service Engineers, ensuring high-quality technical services, and driving customer satisfaction. The position requires a technical background, team leadership experience, and a customer-focused approach.

Ansvarsområden

  • Lead, coach, and develop a team of approximately 10-12 Service Engineers.
  • Foster a strong culture of safety, collaboration, and continuous improvement.
  • Ensure maintenance, troubleshooting, upgrades, and installation activities are delivered to the highest quality standards.
  • Drive customer satisfaction through effective service delivery and timely issue resolution.
  • Collaborate with planning functions to optimize resource allocation and operational efficiency.
  • Monitor team performance, utilization, and service quality.
  • Ensure compliance with company policies, health and safety regulations, and HR processes.
  • Contribute to the achievement of operational and financial objectives for the service organization.

Krav

  • A technical or engineering degree, or equivalent experience.
  • Fluent knowledge of Dutch and English. Knowledge of French is considered a strong advantage.
  • Proven experience in service operations, field service management, or a related technical environment.
  • Previous experience leading and developing teams, including remote team members.
  • Strong coaching and people management skills.
  • A customer-focused mindset and a practical approach to problem-solving.
  • Good understanding of mechanical, electrical, and automation systems.
  • Strong communication and stakeholder management skills.
  • Willingness to travel regularly within Belgium (3 days on average a week).

Önskade kvalifikationer

  • Experience in packaging, processing, food manufacturing, or a related industry is an advantage.

Förmåner

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results.
  • An equal opportunity employment experience that values diversity and inclusion.
  • Market competitive compensation and benefits with flexible working arrangements.
#Service Delivery Manager#Food & Beverage Solutions#Field Service#Team Leadership#Technical Services#Customer Satisfaction#Operational Excellence#Belgium
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Företag

Tetra Pak

Publicerade jobb

för 3 veckor sedan

Upphör

om 1 vecka

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Groot-Bijgaarden, Belgium

Kvalifikation

Kandidatexamen, Masterexamen, Ingen formell utbildning

Sökande

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