Service Delivery Manager (DPO)

Technology, Data & Digital · Software & Web Development · Backend · Cloud Engineering

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HCLTech is seeking a Service Delivery Manager (DPO) with a strong SAP Basis background to manage customer SAP landscapes on the SAP RISE Platform. This customer-facing role involves understanding client requirements, facilitating technical solutions with backend support teams, and providing guidance on landscape functioning and maintenance. The position is an elevated role for experienced SAP Basis consultants looking to transition into service delivery or account management.

Job Summary

This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.
dCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned)
DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below)
SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work.

Technical Skill Set required to perform above tasks:

Technical expertise in SAP Basis area with a minimum of 7 to 8 years of experience.

Key Responsibilities

1. To Contribute To Business Development
2. To Contribute To Knowledge Development Of The Team
3. To Demonstrate Significant Industry / Solution Expertise
4. To Manage Clients & Accounts And Built Professional Relationships
5. To Understand The Client Engagement Dynamics And Provide Constant Direction And Guidance To Fellow Consultants

Skill Requirements

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Other Requirements

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