Service Delivery Manager
Tillverkning och produktion · Produktion och montering · Produktionsteknik · Produktionsledning · Processförbättring
I korthet
Tetra Pak is looking for a Service Delivery Manager in Groot-Bijgaarden, Belgium, to lead and develop a team of Service Engineers, ensuring high-quality field service operations and customer satisfaction. This role involves driving operational excellence, managing team performance, and contributing to the company's service business growth.
Ansvarsområden
- Lead, coach, and develop a team of 10-12 Service Engineers.
- Support competence development and ensure team readiness for current and future customer needs.
- Foster a strong culture of safety, collaboration, and continuous improvement.
- Ensure maintenance, troubleshooting, upgrades, and installation activities meet the highest quality standards.
- Drive customer satisfaction through effective service delivery and timely issue resolution.
- Support engineers with complex technical challenges and customer escalations.
- Collaborate with customers and account teams to identify service improvement opportunities.
- Work with planning functions to optimize resource allocation and operational efficiency.
- Monitor team performance, utilization, and service quality.
- Ensure compliance with company policies, health and safety regulations, and HR processes.
- Contribute to the achievement of operational and financial objectives for the service organization.
Krav
- Technical or engineering degree, or equivalent experience.
- Fluent knowledge of Dutch and English.
- Proven experience in service operations, field service management, or a related technical environment.
- Previous experience leading and developing teams, including remote team members.
- Strong coaching and people management skills.
- Customer-focused mindset and practical approach to problem-solving.
- Good understanding of mechanical, electrical, and automation systems.
- Strong communication and stakeholder management skills.
- Willingness to travel regularly within Belgium (3 days on average per week).
Önskade kvalifikationer
- Knowledge of French is considered a strong advantage.
- Experience in packaging, processing, food manufacturing, or a related industry is an advantage.
Förmåner
- A variety of exciting challenges with ample opportunities for development and training in a global landscape.
- A culture that pioneers a spirit of innovation where industry experts drive visible results.
- An equal opportunity employment experience that values diversity and inclusion.
- Market-competitive compensation and benefits with flexible working arrangements.
#service delivery#field service#technical services#team management#operational excellence#customer satisfaction#resource allocation#performance monitoring#compliance#financial objectives#packaging#processing#food manufacturing
Företag
Tetra Pak
Publicerade jobb
för 3 veckor sedan
Upphör
om 1 vecka
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Groot-Bijgaarden, Belgium
Kvalifikation
Kandidatexamen
Sökande
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