Service Delivery Director (DPO)

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling

I korthet

Service Delivery Director (DPO) role in Chennai, Tamil Nadu, responsible for overseeing operations management, meeting client SLAs and internal metrics, managing teams, and driving Kaizen and innovation. The role emphasizes a solution-oriented mindset and requires enhancing operational systems and policies while providing coaching to leaders.

Ansvarsområden

Lead Process Improvement And Contribute To Overall Growth.
Enhance Operational Systems, Processes, And Policies To Support Growth.
Provide Supervision And Coaching To Team Leaders And Managers.
Understand Client Requirements And Ensure The Support Team Meets Client Expectations.
Monitor And Report On Key Performance Indicators To Stakeholders.

Önskade kvalifikationer

Global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
Work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Förmåner

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

#operations management#client SLA#metrics#people management#Kaizen#innovation#solution-oriented#process improvement#growth#operational systems#policies#coaching#team leaders#managers#client requirements#support team#client expectations#KPIs#stakeholders

Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Direktör

Platser

Chennai, India

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