The Job

Service Delivery Director (DPO)

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Verksamhetsanalys · Projektledning

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I korthet

We are seeking an experienced Customer Focused Delivery Lead (DPO) to manage the complete delivery of the Toscana Workflow Management System (WFMS) for clients in Insurance, Healthcare, and BFSI sectors. The role requires a blend of technical expertise, functional domain knowledge, and strong customer engagement skills to ensure successful implementation and adoption.

Ansvarsområden

  • Serve as the single point of contact for client stakeholders (IT, Ops, Business) throughout the delivery lifecycle.
  • Translate customer business needs into solution requirements, ensuring alignment with Toscana-WFMS product capabilities.
  • Drive onboarding, UAT, production rollout, and post-go-live support.
  • Own and drive successful delivery of Toscana-WFMS implementation and integration projects.
  • Collaborate with product and engineering teams for custom enhancements, bug fixes, and automation.
  • Ensure delivery excellence with high quality, adherence to timelines, and SLAs.
  • Guide functional consultants, business analysts, developers, and testers.
  • Provide domain leadership in claims processing, operations workflow, SLAs, and ticket/queue management.
  • Configure and demonstrate Toscana-WFMS features like dynamic forms, workflows, dashboards, access management, connectors, and reporting.
  • Partner with customers on solutioning, gap analysis, and optimization.
  • Act as a feedback loop to the product team with customer insights and enhancement needs.
  • Contribute to the Toscana-WFMS roadmap by identifying reusable patterns and scalable components.

Krav

  • 15+ years of experience in IT delivery, with at least 5+ years in a techno-functional leadership role.
  • Experience in workflow management or operations platforms/tools (BPM, WFM, Case Management).
  • Strong functional knowledge of Insurance, Healthcare, or BFSI domains.
  • Hands-on understanding of technologies like Angular, Spring boot, NodeJS, SQL Server, REST APIs, and integration layers.
  • Demonstrated success in managing customer delivery and escalations.
  • Experience with tools like n8n, Camunda, or low-code workflow platforms.
  • Knowledge of PII handling, access control, and regulatory compliance frameworks.
  • Experience with agile delivery and enterprise-grade deployments.

Önskade kvalifikationer

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related fields.
  • Certifications in Agile, BPM, or relevant domains (preferred).

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#DPO#Workflow Management#Toscana WFMS#Insurance#Healthcare#BFSI#Agile
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Ledning

Platser

Chennai, India

Noida, India

Kvalifikation

Kandidatexamen, Masterexamen

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