Service Coordinator
Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet · Logistikhantering · Kundframgång
I korthet
As a Service Coordinator, you will schedule field service installations for compressed air equipment, manage purchase orders, update systems like SAP, and maintain customer contact. This hybrid role requires excellent organizational and communication skills, with a minimum of two years of relevant experience and proficiency in Microsoft Office.
Ansvarsområden
- Schedule field service installation of compressed air equipment.
- Provide regular updates to the Service Manager and customer.
- Secure purchase orders for service work and verify terms and conditions.
- Open, maintain, and edit scheduled service orders in SAP and other systems.
- Track and file relevant paperwork for service jobs.
- Order, track, follow up, and expedite parts, including creating Vendor Purchase Orders.
- Enter expedite tickets in the system for critical orders.
- Assist with maintaining service plan orders by updating status for scheduling jobs.
- Maintain and verify customer contact information.
- Update customers on order progress and long lead times.
- Receive incoming calls for service breakdowns, service plan scheduling, and tech support.
- Coordinate activities of the Service Department to maximize Service Technician utilization.
- Confirm service schedules with customers.
- Serve as the information liaison between the Service Manager, Service Technicians, and customers.
- Manage and control work in progress.
- Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image.
- Perform all duties in accordance with Atlas Copco standards.
- Understand the needs and expectations of the customer.
- Take whatever action is appropriate and required to get the job done.
- Establish and maintain communications with all people/employees considered necessary.
- Perform other duties as assigned.
Krav
- Minimum of two years of relevant service coordination and/or dispatch experience.
- High School diploma.
- Excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
- Ability to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
- Proficiency in Microsoft Office, including Word and Excel.
- Experience with contract planning.
Önskade kvalifikationer
- Some college preferred.
- Experience with SAP preferred.
- Basic Mechanical Knowledge preferred.
Förmåner
- Attractive benefits package
- Excellent compensation package
- Flexible benefits plan
- Generous 401 (k) retirement plan
- Health insurance
- Dental insurance
- Vision insurance
- Competitive Paid time off
- Life & Disability insurance
#Service#Coordinator#Field Service#Installation#Scheduling#Customer Service#SAP#Microsoft Office
Företag
Atlas Copco
Publicerade jobb
för 1 månad sedan
Upphör
om 2 veckor
Anställningstyp
Heltid
Arbetsform
Hybrid
Erfarenhetsnivå
Medarbetare
Platser
Houston, United States
Kvalifikation
Yrkeshögskola, Kandidatexamen
Sökande
Ansök tidigt