The Job

Service Administrator

Logistik, försäljning och verksamhet · HR och administration · Kontorsadministration · Säljstöd

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Scania seeks a motivated Service Administrator for their Eurocentral branch. This full-time, on-site role involves managing daily branch costing, invoicing, and handling customer queries. The position offers a competitive salary, excellent benefits, and opportunities for career progression within the company.

Ansvarsområden

  • Answer the phone in a friendly and open manner using the company standard greeting.
  • Invoice and control branch work in progress.
  • Check the system to ensure campaigns are completed and costed correctly.
  • Work within credit control policy and procedures.
  • Carry out the costing on warranty, retail, repair and maintenance to company standards.
  • Supply fully priced estimates of repairs required and ensure work is authorised where required.
  • Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
  • Resolve and assist in invoice queries as and when necessary.
  • Assist with other administration duties as required.
  • Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.

Krav

  • Motivated individual to join the team at Eurocentral.
  • Key team member responsible for the day to day costing for the branch.
  • Work closely with all branch staff, credit control, and internal departments.
  • Experience in a similar administrative or costing role is likely beneficial, though not explicitly stated as a requirement.

Önskade kvalifikationer

  • Excellent communication and interpersonal skills.
  • Ability to work within credit control policy and procedures.
  • Strong attention to detail for auditing job cards and documentation.
  • Customer-focused approach to resolving queries and complaints.
  • Willingness to assist with other administration duties as required.

Förmåner

  • In-house training provided to support career progression
  • 28 days holiday which increases with service + public holidays
  • Competitive employer pension
  • Discounts on major retail outlets, including groceries
  • 4x basic salary life insurance
  • Eligibility to receive an annual ‘Company Success Payment’
  • Industry-leading employment package
  • Complementary life insurance
  • Financial incentive schemes
#Customer Service#Administration#Automotive
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Företag

Scania Group

Publicerade jobb

för 4 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Platser

Eurocentral, United Kingdom

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