Senior Technical Specialist

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · DevOps · Data engineering

I korthet

We are seeking a Senior Technical Specialist to act as the GRIPS-KIT Domain Expert (SME) for Volvo Group. This role involves owning the GRIPS-KIT application, managing service information flows, and driving reliability engineering (SRE) to transition from incident restoration to engineered prevention. The ideal candidate will have 8-12 years of experience in application support and engineering, with strong technical skills in platforms like SemaForge GRIPS, MS SQL Server, IBM MQ, and SCOM/Splunk.

Ansvarsområden

Act as the single accountable authority on GRIPS-KIT functional flows, including authoring, publication, and downstream consumption of service information.
Maintain the application landscape map for SemaForge GRIPS platform, SQL estate, MQ queue managers, Citrix delivery, and Wintel hosting.
Lead Knowledge Transfer (KT) sessions and own the run book/SOP set.
Triage and resolve true application-engineering incidents, such as launch failures, ComHub disconnects, and publication/queue-message errors.
Drive Problem Records for recurring signatures instead of symptom-only restoration.
Define and govern SLIs/SLOs for user-journey availability, launch latency, and MTTR.
Operate the error-budget policy and manage the preventive backlog.
Partner with Wintel, DBA, MQ, and monitoring teams to retire high-volume alert signatures and automate repetitive restoration tasks.
Engage directly with stakeholders on scope, priorities, risks, and transition readiness reporting.

Krav

Deep hands-on experience with technical publication/service-information authoring tools; SemaForge GRIPS exposure strongly preferred.
MS SQL Server performance tuning, CPU/checkpoint behavior, batch and ETL windows, capacity right-sizing.
IBM MQ/integration queue managers, dead-letter queue handling, publication message flows.
Citrix/SBC application launch, session lifecycle, profile, clipboard, and service troubleshooting.
Wintel & IIS hosting: Windows server administration, IIS hosting, patch–reboot startup dependency management.
Monitoring & ITSM: SCOM, Splunk, Moogsoft/RBA; ServiceNow incident, problem, and change workflows.
SRE fundamentals: Pareto and failure-mode analysis, structured RCA, toil elimination, SLI/SLO design.
8-12 years in application support, engineering, and service transition.

Önskade kvalifikationer

Python/PowerShell automation to reduce run book toil.
AI and Copilot-assisted documentation, run book generation, and incident analytics.
Automotive aftermarket/service-information domain background.
Exposure to SAFe or Program Increment (PI) based delivery governance.

Förmåner

Opportunity to work on the GRIPS-KIT application and contribute to the Volvo Group's digital engineering initiatives.
Focus on driving engineered prevention and reducing toil.
Collaborate with a global team across different time zones.

Färdigheter

SemaForge GRIPSMS SQL ServerIBM MQCitrixWintelIISSCOMSplunkMoogsoftServiceNowPythonPowerShell

#Application Support#Engineering#Service Transition#SRE#Domain Expert#GRIPS-KIT#SemaForge#SQL#MQ#Citrix#Wintel#IIS#SCOM#Splunk#Moogsoft#ServiceNow#Python#PowerShell

Om HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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