Senior Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · Database Administration

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HCLTech is seeking a Senior Support Engineer to join their team in Bangalore or Hyderabad. The role involves troubleshooting and resolving client-raised tickets according to defined standards to ensure customer satisfaction. Responsibilities include performing knowledge transition, documenting processes, and staying updated with the latest technologies.

Job Summary

To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.

Key Responsibilities

1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas

Skill Requirements

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Other Requirements

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#support-engineer#technical-support#troubleshooting#client-support#bangalore#hyderabad#india

Företag

HCLTech

Publicerade jobb

för 2 månader sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bangalore, India

Hyderabad, India

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