Senior Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · Database Administration
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HCLTech is seeking a Senior Support Engineer in Noida, Uttar Pradesh, India. This role focuses on resolving client-raised tickets efficiently and effectively to enhance customer satisfaction. Responsibilities include troubleshooting, training new hires, knowledge transition, process documentation, and staying updated with the latest technologies.
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas
Skill Requirements
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Other Requirements
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#support-engineer#technical-support#client-resolution#knowledge-transition#documentation#upskilling
Företag
HCLTech
Publicerade jobb
för 3 dagar sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Senior
Platser
Noida, India
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