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Senior Support Engineer

Teknik, data och digitalt · Data, AI och analys · Dataanalys · Mjukvaruutveckling

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Senior Application Support Engineer (Qlik Sense) needed for Life Sciences and Healthcare industry, based in Chennai, India. Role involves leading support, administration, and optimization of Qlik Sense applications on AWS, troubleshooting production issues, managing releases, and collaborating with stakeholders. Requires 6-8+ years of experience in application support and strong Qlik Sense skills.

Ansvarsområden

  • Provide end-to-end application support for Qlik Sense solutions hosted on AWS cloud platforms.
  • Support and maintain business-critical Qlik Sense applications, dashboards, reports, and analytics solutions.
  • Monitor application health, data reloads, batch processes, integrations, and platform performance.
  • Troubleshoot and resolve complex application, data, infrastructure, and user access issues.
  • Manage incident, service request, problem, and change management activities.
  • Coordinate with business users, development teams, infrastructure teams, and cloud support teams.
  • Support application deployments, releases, upgrades, patches, and environment migrations.
  • Administer user access, security roles, authentication mechanisms, and compliance controls.
  • Perform root cause analysis (RCA) for recurring incidents.
  • Support and maintain integrations between Qlik Sense, databases, cloud services, APIs, data warehouses, and enterprise applications.
  • Monitor AWS services including EC2, S3, IAM, CloudWatch, Load Balancers, and networking components.
  • Optimize application performance through data model improvements, reload task tuning, infrastructure scaling, and configuration enhancements.
  • Ensure compliance with organizational policies, security standards, audit requirements, and regulatory guidelines.
  • Create and maintain operational documentation, support procedures, knowledge articles, runbooks, and troubleshooting guides.
  • Participate in on-call support, major incident management, disaster recovery testing, and business continuity activities.
  • Collaborate with global teams and stakeholders to support new business requirements, enhancement requests, and continuous improvement initiatives.
  • Assist in capacity planning, platform modernization, cloud optimization, and automation of operational support activities.
  • Mentor junior support engineers and share technical knowledge.
  • Troubleshoot and resolve tickets raised by clients.
  • Undertake training programs for new joinees.
  • Perform knowledge transition during project enhancements.
  • Document all defined processes and methods for ticket resolution/troubleshooting.
  • Update self on latest technologies and related areas.

Krav

  • 6-8+ years of experience in Application Support, Production Support, or Appian Platform Support.
  • Strong hands-on experience supporting Qliksense applications in production environments.
  • Ability to create and interpret data visualizations and dashboards with Qliksense.
  • Strong analytical thinking and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Ability to work independently and proactively in a remote/offshore setting.
  • Willingness to learn new technologies and adapt to changing business needs.
  • Exposure to scripting languages (e.g., SQL, Python) or other BI tools.
  • Relevant certifications in Qlik Sense or data analytics
#Application Support#QlikSense#AWS#Life Sciences#Healthcare
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Senior

Platser

Chennai, India

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