Senior Support Engineer - Core Networks
Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Dataanalys
I korthet
We are seeking a Senior Support Engineer to provide data-driven solutions to customer-reported problems, focusing on fault prevention, identification, and resolution. You will manage customer service requests, play an active role in emergency situations, and oversee SLA/KPI performance to ensure customer satisfaction and contractual fulfillment.
Ansvarsområden
- Own Customer Service Requests, managing them from contract validation, through issue resolution.
- Play an active role in emergency situations to ensure timely restoration of customer networks.
- Oversee SLA and KPI performance, driving enhancements through consultative approaches to ensure customer satisfaction and contractual fulfillment.
- Conduct data-driven support, assisting in the prevention of service or performance degradation for our customers.
- Plan and execute contracted software implementations in customer networks, maintaining functionality and efficiency.
- Implement appropriate corrective actions in the event of unsuccessful software loading.
Krav
- Customer Problem Management.
- Change and Improvement Management.
- Preemptive support competence.
- CS Portfolio competence.
- Data Analysis.
- Negotiation.
- Customer Success.
- Machine Learning.
- Customer Relationship Building.
- CSR Handling Process.
- Trade Compliance.
- Knowledge Transfer and Reuse.
- Knowledge Sharing and Collaboration Skills.
- Release and change management.
- Building Relationships.
- Applying Expertise and Technology.
- Engineering.
- Automation.
- Asset Management.
- Adaptability.
- Active Directory.
- 4G Technology.
- Service Delivery.
- Relationship Management.
#Service Delivery
Företag
Ericsson
Publicerade jobb
för 4 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Senior
Platser
Noida, India
Sökande
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