Senior Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · Database Administration · Systems Engineering
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HCLTech is seeking a Senior Support Engineer in India to resolve client tickets efficiently and effectively, ensuring high customer satisfaction. Responsibilities include troubleshooting, training new joiners, knowledge transition, and documenting processes.
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas
Skill Requirements
Other Requirements
#support-engineer#technical-support#client-resolution#training#documentation#hcltech
Företag
HCLTech
Publicerade jobb
för 3 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Senior
Platser
New Delhi, India
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