Senior Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · Database Administration · Systems Engineering

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HCLTech is seeking a Senior Support Engineer in Bengaluru, India, to resolve client tickets efficiently and ensure high customer satisfaction. Responsibilities include troubleshooting, training new joiners, performing knowledge transition, documenting processes, and staying updated with technology.

Job Summary

To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.

Key Responsibilities

1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas

Skill Requirements

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Other Requirements

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#support engineer#technical support#customer satisfaction#troubleshooting#training#documentation#senior level#bengaluru

Företag

HCLTech

Publicerade jobb

för 2 månader sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

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