Senior Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · Database Administration

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HCLTech is seeking a Senior Support Engineer to join their team in Bengaluru or Hyderabad. This role focuses on resolving client tickets efficiently, ensuring customer satisfaction through timely and quality support. Responsibilities include troubleshooting, training new hires, knowledge transition, and documenting processes.

Job Summary

To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.

Key Responsibilities

1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas

Skill Requirements

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Other Requirements

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#support-engineer#technical-support#customer-satisfaction#troubleshooting#knowledge-transition#documentation#technology-updates#bengaluru#hyderabad#india

Företag

HCLTech

Publicerade jobb

för 2 månader sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

Hyderabad, India

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