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Senior Services Engineering Group Manager

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Produktledning

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Emerson is seeking a Senior Services Engineering Group Manager in Armenia to lead a Services Design and Validation team. This role involves translating business and product strategy into scalable service capabilities and operating models, driving service enablement for new products, and establishing robust governance frameworks for service delivery across the product lifecycle.

Ansvarsområden

  • Lead, coach, and develop a high-performing Services Design and Validation team.
  • Translate business strategy, product strategy, and service portfolio objectives into scalable service capabilities and executable operating models.
  • Drive service enablement and readiness for new products, technologies, service offerings, lifecycle transitions, and business transformations.
  • Establish and continuously improve service operating models, governance frameworks, business processes, ownership structures, service workflows, escalation paths, and lifecycle controls.
  • Lead cross-functional alignment across Product Development, Product Management, Service Product Management, Technical Support, Education Services, Field Services, Hardware Services, Operations, Supply Chain, Pricing, and other relevant groups.
  • Establish and govern service readiness practices to ensure all requirements are identified, validated, and completed.
  • Ensure services are designed for supportability, maintainability, operational efficiency, customer success, and long-term business viability.
  • Drive implementation of service requirements across business systems, operational processes, and supporting infrastructure.
  • Manage a portfolio of complex Services Engineering initiatives.
  • Foster a culture of ownership, accountability, systems thinking, continuous improvement, collaboration, and customer-focused decision-making.

Krav

  • Bachelor's degree in Engineering, Computer Science, Business, Operations Management, or a related technical discipline.
  • 10+ years of experience in engineering, services, operations, technical support, product management, program management, or related disciplines.
  • 5+ years of people leadership experience leading technical and/or cross-functional teams.
  • Experience leading complex initiatives across multiple organizations without direct authority.
  • Demonstrated ability to translate business, product, or service strategy into scalable operational execution.
  • Experience working across the product lifecycle, including concept, development, launch, sustainment, transformation, transition, and end-of-life phases.
  • Experience designing, improving, or governing business processes, operating models, readiness frameworks, lifecycle models, or organizational capabilities.
  • Strong stakeholder management, communication, facilitation, and influencing skills.
  • Strong analytical, organizational, and structured problem-solving capabilities.
  • Ability to operate effectively in a global, matrixed, cross-functional environment.

Önskade kvalifikationer

  • Advanced degree in Engineering, Business Administration, Operations Management, or a related discipline.
  • Experience in service engineering, service design, service operations, technical services, customer success, technical support, field service, hardware services, or post-sales service organizations.
  • Knowledge of New Product Introduction, product lifecycle management, service lifecycle management, service readiness, launch management, or service design practices.
  • Experience implementing service governance frameworks, operating models, global deployment strategies, or lifecycle governance models.
  • Experience working with enterprise business systems, service workflows, operational processes, and supporting infrastructure.
  • Experience leading transformation, operating model design, service modernization, or cross-functional capability-building initiatives.
  • Technical curiosity and aptitude with emerging technologies, digital services, automation, AI-enabled workflows, and modern service delivery models.

Förmåner

  • Opportunities for learning, career advancement, and leadership development.
  • Collaborative culture encourages curiosity, accountability, continuous improvement, and customer focus.
  • Inclusive environment where employees can thrive.
  • Flexible development opportunities.
  • Global collaboration.
  • Commitment to well-being.
  • Support for achieving both professional and personal growth.
#engineering#services#management#leadership#product lifecycle#operations
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Företag

Emerson

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Yerevan, Armenia

Kvalifikation

Kandidatexamen

Sökande

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