The Job

Senior Service Engineer

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · DevOps · Systemteknik

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Microsoft Digital (MSD) is seeking a Senior Service Engineer to enhance the reliability, efficiency, and user experience of Email & Calendaring services and related Microsoft 365 enterprise services. This role involves applying service engineering, automation, and telemetry to address incidents and drive improvements, collaborating with global teams.

Ansvarsområden

  • Contribute to the development and execution of service engineering solutions for Email & Calendaring, Microsoft 365 collaboration services, and partner teams.
  • Respond to live-site incidents, escalations, and complex service issues through root-cause analysis, solution implementation, and automation development.
  • Collaborate with service teams, product groups, support organizations, and business stakeholders to align priorities and translate operational requirements into engineering outcomes.
  • Design, operate, maintain, and improve Email & Calendaring services and Microsoft 365 communication platforms.
  • Develop automation and telemetry-driven solutions using AI platforms, PowerShell, Microsoft Graph API, Power Platform, and related tools.
  • Partner with product engineering teams to evaluate new capabilities and support readiness, adoption, and transition activities.
  • Contribute to operational improvement initiatives by supporting security, resiliency, service reliability, and process optimization efforts.
  • Represent the needs of Microsoft employees and business groups by identifying productivity challenges, service gaps, and operational issues.
  • Use customer feedback, usage insights, and operational data to help prioritize engineering and service improvement efforts.
  • Monitor service health and participate in the response and resolution of incidents affecting Email & Calendaring services.
  • Utilize telemetry, analytics, and service health data to identify trends, risks, and recurring issues, perform root-cause analysis, and implement improvements.
  • Support operational readiness through collaboration with engineering, product, and support teams.
  • Maintain technical documentation, standard operating procedures (SOPs), and knowledge resources.
  • Participate in service reviews, incident retrospectives, and continuous improvement activities.

Krav

  • Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Önskade kvalifikationer

  • Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience.
  • Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
  • 3+ years technical experience working with large-scale cloud or distributed systems.
  • Experience supporting Email & Calendaring services in large-scale enterprise environments.
  • Experience designing or implementing automation-first operational processes and service management solutions.
  • Familiarity with AI-assisted tools, machine learning technologies, Large Language Models (LLMs), GitHub Copilot, or related productivity technologies.
  • Experience evaluating, adopting, or supporting new platform capabilities and service enhancements.
  • Experience documenting operational processes, developing knowledge resources, and contributing to service readiness activities.
  • Experience working with globally distributed teams across multiple time zones.

Förmåner

  • 3 days / week in-office
  • Travel less than 25%
  • Full-Time Employment Type
  • Ability to work with globally distributed teams across multiple time zones.
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Företag

Microsoft

Publicerade jobb

för 4 veckor sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Senior

Platser

United States

Kvalifikation

Kandidatexamen

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