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Senior Program Manager, IPV Process OPS

Logistik, försäljning och verksamhet · Programledning · Projektledning · Verksamhetsanalys

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We are looking for a Senior Program Manager to join our Global Process Owner team for In-person Verification (IPV) at Amazon Registration & Compliance Operations (VRMO) in Bengaluru, India. This role involves leading programs to reduce bad actors, implementing GenAI initiatives, and collaborating with cross-functional teams to enhance safety and trust on Amazon's marketplace.

Ansvarsområden

  • Identification, execution & delivery of programs & projects targeted at reducing bad actors world wide
  • Support implementation of GenAI initiatives and programs, that would reduce effort and improve seller experience.
  • Partner with cross functional teams, Business Stakeholders, Finance to identify ongoing opportunities to collaborate on bad actor identification and reduction.
  • Support Implementation and execution of governance of the programs from partner teams including process, tools, audit, inspection, mechanisms.
  • Effective design, implementation, execution of the Change Management related to new program launches

Krav

  • Bachelor's degree
  • Prior risk experience is an added advantage
  • Large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals
  • Experience working in an Operations environment, driving improvements that have resulted in measurable business impact
  • Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
  • Six sigma black belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
  • Good oral, written and interpersonal communication skills
  • Demonstrated ability to work well in a team environment and work under tight deadlines
  • Influencing skills and negotiation skills
  • Ability to drive projects efficiently in a cross-functional environment by establishing respect and confidence in the business and technical communities
  • Ability to motivate and focus people resources where there is no direct reporting relationship
  • 7+ years experience in program or project management
  • Experience defining program requirements and using data and metrics to determine improvements
  • 3+ years experience working cross functionally with tech and non-tech teams

Önskade kvalifikationer

  • MBA or Masters degree in related field
  • Certified Project Management Professional (PMP)
  • Certified Six Sigma Black Belt
  • In depth understanding of GenAI and any other AI related improvements

Förmåner

  • Amazon is an equal opportunities employer.
  • We believe passionately that employing a diverse workforce is central to our success.
  • We make recruiting decisions based on your experience and skills.
  • We value your passion to discover, invent, simplify and build.
  • Protecting your privacy and the security of your data is a longstanding top priority for Amazon
#Process Management#Operations#Compliance#Risk Management#GenAI
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Företag

Amazon

Publicerade jobb

för 5 dagar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

Kvalifikation

Kandidatexamen, Masterexamen, Doktorand

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