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Senior Program Manager, Global Catalog Operations

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Amazon is looking for a Senior Program Manager for its Catalog Support Operations team in Chennai, India. This role focuses on managing complex, cross-functional initiatives, driving clarity in ambiguous situations, and using data analysis to deliver results. The ideal candidate will possess strong program and project management skills, excellent communication, and a bias for action.

Ansvarsområden

  • Drive projects and programs that require collaboration across varied internal & external teams to ensure dependent deliverables are achieved as per the plan with due quality.
  • Convey updates on issues, operational status and business drivers as needed throughout the activity cycle and during daily/weekly reviews.
  • Analyze fragment datasets to discern insights.
  • Write effective documents to highlight customer pain points, opportunity size, data insights, customer/stakeholder anecdotes and recommendations to drive executive decision making.
  • Proactively monitor, identify and prevent potential issues.
  • Develop performance metrics to assist with driving business results.
  • Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency.
  • Systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.

Krav

  • 5+ years of working cross functionally with tech and non-tech teams experience.
  • 5+ years of program or project management experience.
  • 5+ years of delivering cross functional projects experience.
  • Experience defining program requirements and using data and metrics to determine improvements.

Önskade kvalifikationer

  • 2+ years of driving process improvements experience.
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

Förmåner

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
  • Workplace accommodations or adjustments for individuals with disabilities during the application and hiring process are available.
#Program Management#Operations#Catalog Management
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Företag

Amazon

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Chennai, India

Kvalifikation

Masterexamen, Kandidatexamen

Sökande

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