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Senior Program Manager, Alexa Sensitive Content Intelligence (ASCI)

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Datavetenskap · Produktledning

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As a Senior Program Manager for Alexa Sensitive Content Intelligence (ASCI), you will lead strategic roadmaps and program delivery for responsible AI initiatives, focusing on customer trust and safety. This role requires strong program management, data fluency, and the ability to influence cross-functional teams to build scalable solutions and mitigate harmful content.

Ansvarsområden

  • Define and execute strategic roadmaps for responsible AI programs, working backwards from customer problems, safety requirements, and regulatory needs.
  • Translate high-ambiguity programs across AI quality, data integrity, and content safety into actionable plans with clear success metrics.
  • Negotiate priorities, secure resources, and influence stakeholders across engineering, legal, science, and policy to deliver program value.
  • Bring data and LLM awareness to strategic decisions, connecting generative AI model behavior, data pipelines, and evaluation frameworks to customer outcomes.
  • Own end-to-end delivery of multiple cross-functional programs simultaneously, building release schedules, managing dependencies, and mitigating risks proactively.
  • Define and monitor success metrics (quality rates, audit pass rates, customer satisfaction signals) and report progress in Leadership Reviews to executive stakeholders.
  • Build mechanisms such as SLAs, audit frameworks, and operating workflows that drive accountability and long-term operational excellence.
  • Use metrics to challenge assumptions, surface insights, and make the case for course corrections.
  • Govern program health through regular risk assessments, blocker tracking, and re-prioritization.
  • Establish high standards for program documentation, decision-making, and execution discipline.
  • Empower teams to solve problems autonomously, recognize contributions, and maintain sustainable workloads.
  • Partner with engineering, data science, and policy teams to align roadmaps and resolve trade-offs (speed vs. accuracy, scalability vs. compliance, data richness vs. latency).
  • Champion program outcomes in strategic forums (MBR/QBR, OP1/OP2), articulating technical and business impacts to leaders.
  • Advocate for reusable, scalable solutions that avoid reinvention and accelerate time-to-value for safety and quality programs.
  • Engage with science and engineering teams on LLM behavior, data pipeline quality, and model evaluation design.
  • Build trust and alignment without direct authority in a matrixed organization.
  • Write clear, data-driven documents (6-pagers, program narratives, WBR decks) that align teams and secure buy-in from senior leaders.
  • Resolve contentious issues by harmonizing diverse viewpoints (engineering feasibility, policy compliance, customer experience) through data-driven discussions.
  • Maintain transparency via dashboards, status reports, and cross-team syncs to ensure accountability and agility.
  • Develop and iterate on scalable solutions for emerging content safety challenges.
  • Lead weekly program reviews with engineering and science leads to track delivery, surface risks, and unblock teams.
  • Write and present program narratives for MBR/QBR and leadership reviews.
  • Partner with Applied Science to translate model behavior insights into actionable program requirements.
  • Triage and resolve cross-team blockers across engineering, policy, and science partners.
  • Review program metrics dashboards and drive course corrections based on data signals.

Krav

  • 5+ years of working cross functionally with tech and non-tech teams experience
  • 5+ years of program or project management experience
  • 5+ years of delivering cross functional projects experience
  • Experience defining program requirements and using data and metrics to determine improvements

Önskade kvalifikationer

  • 2+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  • Demonstrated Program Management — you have led large, complex, cross-functional programs end-to-end and have the track record to prove it
  • Invent & Simplify — you don't manage complexity, you reduce it. You build scalable solutions where ambiguity existed before
  • Mechanisms — you build repeatable, self-sustaining operating systems that scale without requiring heroics
  • Data & LLM Fluency — you understand how large language models work, where they fail, and how data quality decisions upstream shape model behavior and customer outcomes downstream

Förmåner

  • Our inclusive culture empowers Amazonians to deliver the best results for our customers.
  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
  • If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#AI#Machine Learning#Program Management#Responsible AI#Generative AI#Alexa#Sensitive Content
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Företag

Amazon

Publicerade jobb

för 6 timmar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

Kvalifikation

Masterexamen, Kandidatexamen, Yrkeshögskola

Sökande

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