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Senior Product Marketing Manager, Customer Experience

Marknadsföring, media och kreativt · Produktmarknadsföring

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I korthet

We are seeking a Senior Product Marketing Manager to lead outbound marketing for the Dynamics 365 Customer Experience portfolio. This role involves managing major events like Microsoft Ignite, building customer advocacy, and executing go-to-market strategies through compelling content and cross-functional collaboration.

Ansvarsområden

  • Lead Tier 1 and marquee event execution for Customer Experience.
  • Own end-to-end event planning across messaging, sessions, demos, customer participation, content, amplification, and follow-through.
  • Build and scale Customer Advocacy by identifying strategic customers, developing references and success stories, and activating customer voices.
  • Drive Solution Play execution by translating portfolio priorities into cohesive outbound motions.
  • Develop integrated outbound content across presentations, webinars, videos, web experiences, and campaign channels.
  • Orchestrate cross-functional delivery with product, sales, field, web, campaigns, communications, and events teams.
  • Measure and optimize execution using defined success metrics and program insights.

Krav

  • Master's Degree in Marketing, Computer Science, Business, or a related field AND 3+ years of experience in business, marketing, product marketing, or a related field.
  • OR Bachelor's Degree in Marketing, Computer Science, Business, or a related field AND 5+ years of experience in business, marketing, product marketing, or a related field.
  • OR equivalent experience.
  • Experience marketing AI-driven, agentic, or enterprise business applications.
  • Experience in CRM, customer experience, customer service, or contact center platforms.
  • Experience delivering content and activation for large-scale events, developing customer references and advocacy stories, or supporting enterprise solution plays and seller enablement.
  • Proven experience leading integrated outbound go-to-market programs for complex enterprise products or solutions.
  • Excellent written and verbal communication skills.
  • Tangible experience and examples of leveraging AI for content creation and go-to-market execution.
  • Demonstrated ability to independently lead complex, high-visibility workstreams from strategy through execution.
  • Experience influencing and aligning cross-functional teams without direct authority.
  • Experience defining success measures, evaluating program performance, and using insights to optimize future execution.

Önskade kvalifikationer

  • Experience in CRM, customer experience, customer service, or contact center platforms, such as Dynamics 365, Salesforce, Zendesk, or HubSpot.
  • Experience delivering content and activation for large-scale events, developing customer references and advocacy stories, or supporting enterprise solution plays and seller enablement.
  • Proven experience leading integrated outbound go-to-market programs for complex enterprise products or solutions, such as Tier 1 or marquee events, customer advocacy initiatives, solution plays, launches, or multi-channel campaigns.
  • Tangible experience and examples of leveraging AI for content creation and go-to-market execution.
  • Demonstrated ability to independently lead complex, high-visibility workstreams from strategy through execution, managing multiple stakeholders, dependencies, priorities, and deadlines in fast-paced and ambiguous environments.
  • Experience defining success measures, evaluating program performance, and using audience, customer, adoption, or business insights to optimize future execution.

Förmåner

  • Typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year.
  • Specific work locations like San Francisco Bay area and New York City metropolitan area have a different base pay range of USD $137,600 - $222,600 per year.
  • Certain roles may be eligible for benefits and other compensation.
#Product Marketing#Customer Experience#Events#Advocacy#Go-to-Market
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Företag

Microsoft

Publicerade jobb

för 8 timmar sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Senior

Platser

United States

Kvalifikation

Masterexamen, Kandidatexamen, Ingen formell utbildning

Sökande

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