The Job

Senior Process Associate - BFS

Finans, bank och juridik · Bank och investeringar · Finansiell analys · Riskhantering · Verksamhetsanalys

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I korthet

The Senior Process Associate in BFS is responsible for managing the lifecycle of debit and credit cards, ensuring data accuracy and high-quality customer service. This role involves troubleshooting, workflow analysis, and adherence to KYC/AML regulations.

Ansvarsområden

  • Resolve customer queries and issues via email and chat.
  • Manage troubleshooting tasks and escalate complex issues.
  • Evaluate operational workflows for potential improvements.
  • Ensure data quality and precision in data entry and management.
  • Oversee accurate data entry and updates within the card issuance system, ensuring compliance.
  • Generate reports on card usage, fraud trends, and customer behavior.

Krav

  • Proficient typing skills with high accuracy and speed.
  • Critical thinking and problem-solving abilities.
  • Basic understanding of data management and reporting practices.
  • Familiarity with card industry regulations, including KYC and AML procedures.
  • Proficient in using data analysis tools and generating reports.

Önskade kvalifikationer

  • Certification in Data Analysis or relevant compliance certifications are optional but valuable.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#debit cards#credit cards#customer support#data management#compliance#workflow improvement#customer service#troubleshooting#data entry#reporting#KYC#AML
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Chennai, India

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