Senior Process Associate

Logistics, Sales & Operations · HR & Admin · Office Administration

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HCLTech is seeking a Senior Process Associate to oversee customer support operations in India. This role involves managing customer queries, troubleshooting issues, evaluating workflows for efficiency, and ensuring high standards of data accuracy and customer interaction quality.

Job Summary

To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.

Key Responsibilities

1. Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses.
2. Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
3. Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.
4. Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.
5. Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.

Skill Requirements

Other Requirements

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