Senior Operations Executive, Fulfillment Experience

Description

Join the Fulfillment Experience Team as Senior Operations Executive. As Senior Operations Executive, you will be responsible for monitoring INFC from operations, performance and compliance point of view. You will be working with multiple stakeholders to manage operations performance and to drive program initiatives yielding improvement in quality, productivity, speed and cost. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly.

Key job responsibilities
1. Monitor operations of the INFC network
2. Identify useful data accumulated from multiple sources and take necessary actions
3. Foresee implications based on current data and trends
4. Be organized, apt and prompt in notifying the situation, problem solve and recur prevention
5. Serve as a liaison between stakeholders keeping in mind the objectives, limits, conformance and information privacy

Basic Qualifications

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

Preferred Qualifications

- Experience in an operational role

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