The Job

Senior Engineer - TV Operation

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · QA och testning · DevOps

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I korthet

Seeking a Senior Engineer for TV Operations in Noida, India, to provide 2nd Level Assurance in a 24x7 TV Network Management Centre. The role focuses on ensuring high availability and SLA compliance for broadcast, IPTV/OTT, VOD, and media applications by leading incident handling, fault diagnosis, and RCA.

Ansvarsområden

  • Take full ownership of reactive maintenance activities beyond Front Office (L1 monitoring), ensuring faults are diagnosed and resolved with minimal service impact.
  • Ensure ongoing SLA/WLA compliance and maintain the highest levels of service availability for customers.
  • Lead incident handling, fault diagnosis, service restoration, and Root Cause Analysis (RCA) to drive permanent fault resolution.
  • Manage and resolve escalated tickets with accountability, ensuring timely updates and closure within defined SLA windows.
  • Engage directly with customers, providing clear technical communication and maintaining a customer-first approach throughout every interaction.
  • Influence and guide NOC teams, vendors, and internal stakeholders toward effective and timely fault resolution.

Krav

  • Degree in Electronics & Telecommunication, Telecom Engineering, or an equivalent discipline.
  • 5–10 years of hands-on experience in Telecom or Media Delivery environments.
  • Strong customer-facing communication skills with the ability to manage expectations and deliver results under pressure.
  • Proven track record in 2nd Level support, troubleshooting, ticket handling, escalation management, and RCA.
  • Deep understanding of live broadcast signal flow, including IRD, Encoders, Transcoders, Broadcast Gateways, MPEG-2/4 Transport Streams, Multicast IP, Multiplexers, Remux, and Modulators.
  • Hands-on experience with RF and Satellite systems, including IF/RF infrastructure, L-Band routers, splitters, C/Ku band dishes, link budget calculations, frequency planning, and symbol rate management.
  • Working knowledge of OTT platforms, including headend design, Middleware, CDN, DRM, and OTT streaming protocols such as DASH, HLS, Smooth, and HDS.
  • Familiarity with EMS/NMS monitoring tools for platform performance and alarm management.
  • Experience with Compliance Recording systems and processes.
  • Understanding of Interactive Services including Red Button Services, FAST Channels, and Mosaic Services.
  • Hands-on experience with IPTV platforms, covering rolling stream servers, performance and software management via NMS, content distribution via CDN, and Replay TV service.
  • Strong knowledge of the VOD ecosystem, including Catch-up TV, progressive download, and deferred live services.
  • Experience managing VOD ingestion pipelines and Content Management Systems (CMS).
  • Familiarity with playback and storage infrastructure, including live content storage servers and ADC servers.
  • Understanding of VOD Advanced Advertising solutions, including manifest delivery and control mechanisms.
  • Experience with media delivery applications, including application integration and media content publishing workflows.
  • Multi-vendor expertise across VOD and content delivery platforms.
#TV Operation#Noida#India#Technical Authority#2nd Level Assurance#TV Network Management Centre#TVNMC#broadcast#on-demand#interactive TV#media application services#incident management#SLA compliance#Linear Broadcast#IPTV/OTT platforms#VOD systems#middleware#media delivery applications#media workflows#reactive maintenance#fault diagnosis#Root Cause Analysis#RCA#customer-facing#Telecom#Media Delivery#RF and Satellite systems#IPTV platforms#VOD ecosystem#media delivery applications
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Företag

Ericsson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Noida, India

Kvalifikation

Kandidatexamen

Sökande

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