The Job

Senior Engineer - Monitoring Tools, Event Monitoring

Teknik, data och digitalt · Mjukvaru- och webbutveckling · QA och testning · Systemteknik · DevOps

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I korthet

The Senior Engineer - Monitoring Tools, Event Monitoring role in Lucknow, India is responsible for 24x7 operational support of IT infrastructure and applications. Key duties include real-time monitoring of alerts and events, basic troubleshooting using SOPs, and incident management via ServiceNow, adhering to SLAs.

Ansvarsområden

  • Continuous monitoring of infrastructure, applications, networks, and security alerts using monitoring tools and dashboards.
  • Monitor alerts, events, service queues, and system health indicators and take appropriate first-level actions.
  • Perform basic troubleshooting using standard operating procedures (SOPs), runbooks, and knowledge base articles.
  • Identify, log, and raise incidents, service requests, and problem tickets in ServiceNow or designated ITSM tool.
  • Perform event correlation and alert triage to reduce noise and avoid duplicate or false alerts.
  • Escalate incidents to L2/L3 teams as per defined escalation matrix and SLA guidelines.
  • Ensure timely acknowledgement, tracking, and resolution coordination of alerts and tickets.
  • Communicate status updates to stakeholders and maintain accurate ticket documentation.
  • Monitor batch jobs, backups, scheduled tasks, and system availability.
  • Adhere to operational SLAs, OLAs, and compliance requirements.
  • Support 24x7 Command Center operations through rotational shifts.
  • Perform shift handovers with clear documentation of ongoing issues and actions.
  • Participate in incident bridges and follow instructions from incident managers.
  • Maintain and update monitoring documentation, SOPs, and escalation details.
  • Perform other operational duties as assigned.

Krav

  • B-Tech or any equivalent bachelor’s degree
  • 24x7 Support Model – Rotational shifts including night shifts, weekends, and holidays as per business requirement.

Önskade kvalifikationer

  • ITIL Certified - Good to have

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#monitoring tools#event monitoring#IT infrastructure#applications#services#alerts#ITSM#SOPs#runbooks#24x7#Command Center
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Lucknow, India

Kvalifikation

Kandidatexamen

Sökande

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