SeniorEngineer - Access/Rights Management Tool, Microsoft Windows

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HCLTech is seeking a Senior Engineer to work on an Access/Rights Management Tool for Microsoft Windows. The role involves proactive monitoring, alert triage, incident logging and escalation, and performing first-level diagnostics to ensure service stability. The position is based in Noida, Uttar Pradesh, India.

Job Summary

The HCL L1 Command Center Analyst provides proactive 24x7 monitoring of network and application environments, ensuring service stability through early detection, alert triage, and timely escalation in line with HCL Command Center best practices.

Key Responsibilities

Monitor network and application health using HCL-approved monitoring platforms

Validate, correlate, and triage alerts following HCL runbooks and SOPs

Log, update, and route incidents via ITSM tools (ServiceNow)

Perform first-level diagnostics and predefined health checks

Escalate incidents to L2/L3 teams with accurate technical context

Support major incident bridges and SLA tracking as directed

Maintain shift handovers, dashboards, and operational documentation

Adhere to HCL security, compliance, and governance standards

Skill Requirements