Senior Development Lead - Advanced RPA

Teknik, data och digitalt · IT-infrastruktur och säkerhet · DevOps · Verksamhetsanalys

I korthet

As a Senior Development Lead for Advanced RPA, you will conduct end-to-end assessments, identify digital transformation opportunities, and create solution documents for automation. This role requires strong analytical, communication, and presentation skills with experience in the BPO/GBS service industry.

Ansvarsområden

Conduct detailed E2E assessments – Process discovery / mapping tech flows and identify bottlenecks, Process laggards etc linked to workflows & tech
Identify digital transformation opportunities and bring best practices from existing relationships / accounts – Tool positioning will be key here
Derive benefit quantification from the identified opportunities for management review
Create a detailed solution document from the findings gathered for transformation / automation during assessments
Drive awareness regarding transformation across delivery / support teams on regular basis
Work with cross-functional teams on automation projects and ensure closure
Drive Idea Innovation / value creation within delivery / support teams

Krav

Relevant experience in Digital Transformation, knowledgeable about automation tools and platforms used in contact center industry
Hands on experience in process diagnostic study, VSM, lean techniques, brainstorm solutions
Good analytical skills to drive meaningful conversations using insights from data
Knowledge of GEN AI solutions, tactical automations is an added advantage
Strong Communication and storytelling skills, should have experience in and be able to influence decisions
Exposure to multiple Industry desired
Hands-on with presentations for leadership reviews

Önskade kvalifikationer

Bachelor’s degree/Post Graduate degree
LSS certification
Gen AI tech certifications are also preferred

Förmåner

Supercharge your potential
Find your career
Find your spark

Färdigheter

Digital TransformationRPAAutomationProcess DiscoveryVSMLean TechniquesGEN AIPresentation Skills

#RPA#Digital Transformation#Automation#BPO#GBS#Contact Center#GEN AI

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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