Senior Developer

Teknik, data och digitalt · Data, AI och analys · Data engineering · Mjukvaruutveckling

I korthet

As a TIBCO CIM Support Specialist, you will ensure the operational stability of TIBCO CIM solutions for pharmaceutical clients, focusing on incident management and troubleshooting. You will manage incidents, service requests, and changes using ServiceNow, and monitor system health with Dynatrace and BigPanda.

Ansvarsområden

Provide L2/L3 support for TIBCO CIM solutions, ensuring high availability and performance.
Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
Monitor TIBCO CIM health using Dynatrace and BigPanda, proactively identifying issues.
Troubleshoot data quality issues, synchronization failures, and integration problems.
Collaborate with TIBCO specialists to escalate complex issues and coordinate fixes.
Document known issues, troubleshooting guides, and operational procedures in Confluence.
Track support activities in JIRA, ensuring SLA compliance and timely resolution.
Perform routine maintenance and basic automation using shell scripts.
Coordinate with infrastructure teams for AWS/Azure-related issues.
Participate in on-call rotations and incident response activities.
Maintain existing features, troubleshoot bugs, resolve ad-hoc requests, and support enhancements.
Provide client support by presenting data, information, ticket resolution, and monitoring requirements.
Perform activities related to enhancement and creation of documents for CMMi and client requirements.
Provide technical guidance to junior developers.
Interact with customers and internal teams to gather requirements for development.

Krav

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
2+ years of experience in master data management support or IT operations.
Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
Experience with JIRA for ticket management and Confluence for documentation.
Basic shell scripting skills for automation.
Foundational knowledge of AWS and Azure cloud platforms.
Excellent problem-solving, communication, and collaboration skills.

Önskade kvalifikationer

Basic understanding of TIBCO CIM and master data management concepts is a plus.
Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.

Förmåner

You'll supercharge your potential.
You'll find your career.
And you'll find your spark.

Färdigheter

TIBCO CIMServiceNowDynatraceBigPandaJIRAConfluenceShell ScriptingAWSAzureMaster Data ManagementITILGemini

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Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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