Senior Data Center Technician

Teknik, data och digitalt · Data, AI och analys · Data engineering

I korthet

Als Senior Data Center Technician (DCT) bij Microsoft ben je verantwoordelijk voor het voorbereiden, installeren, diagnosticeren, troubleshooten, vervangen en ontmantelen van apparatuur, met een goed begrip van netwerk- en serverapparatuur. Je geeft ook begeleiding aan andere technici en draagt bij aan procesverbeteringen. Dit is een full-time, volledig on-site functie.

Ansvarsområden

Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches).
Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
Verify security compliance for decommissions and processes data-bearing devices for destruction.
Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
Has pride and a sense of accountability for the service quality, completeness, and resulting user experience.
Embody our culture and values.

Krav

Graduate / Diploma, or equivalent and basic knowledge of computer hardware and components AND 2+ years’ experience supporting IT equipment or related technology.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Önskade kvalifikationer

Associate degree in computer science or other field and/or equivalent work experience.
3+ years’ experience supporting IT equipment or related technology.
2+ years’ experience working in a production, mission-critical 24x7x365 data center environment.
Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.

Förmåner

Career Rotation Programs
Diversity & Inclusion training and events
professional certifications

Färdigheter

ServerNetworkCompTIA A+CompTIA Server+CompTIA Network+Basic Structure CablingData Center Foundation CertificationMicrosoft Certified Professional

#data center#technician#IT equipment#hardware#troubleshooting#installation#decommissioning#network#server#Microsoft#cloud operations

Om Microsoft

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