The Job

Senior Collection Specialist, UK Team

Finans, bank och juridik · Redovisning och revision · Inkasso

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I korthet

Electrolux is seeking a Senior Collection Specialist in Kraków to manage collections for their UK and Ireland business units. This full-time, hybrid role involves resolving overdue accounts, building customer relationships, and improving collection processes. Requires strong communication, negotiation, SAP, and Excel skills.

Ansvarsområden

  • Manage the end-to-end collection process for UK and Ireland entities, proactively contacting customers regarding overdue accounts and determining reasons for non-payment.
  • Build and maintain strong relationships with customers and internal stakeholders to support effective debt resolution.
  • Deliver the highest level of customer service while balancing business and financial objectives.
  • Analyse customer account data, assess payment behaviour, and take appropriate actions to reduce overdue balances.
  • Investigate and support the resolution of payment discrepancies, queries, and disputes.
  • Monitor collection performance and identify opportunities for process improvements.
  • Support team members in achieving both individual and team objectives, sharing knowledge and best practices.
  • Prepare regular and ad hoc reports, providing insights into collection performance and account status.
  • Collaborate closely with the GBS Collections Manager and other business stakeholders.
  • Create, update, and maintain process documentation, including process maps, desktop procedures, and work instructions.

Krav

  • Proven experience in Collections, Query and Dispute Management, and Order-to-Cash (OtC) processes.
  • Strong understanding of OtC accounting principles, activities, and best practices.
  • Fluent English, both written and spoken.
  • Excellent communication and interpersonal skills, with a professional and customer-focused approach.
  • Strong negotiation and relationship-building abilities.
  • Advanced knowledge of SAP and Microsoft Excel.
  • Proficiency in Microsoft Office applications.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities.
  • Experience working within a multicultural, international organisation.
  • Availability to work between 9:30-17:30 Monday to Thursday and 8:40-16:40 on Fridays.

Önskade kvalifikationer

  • University degree in Finance, Accounting, Business Administration, or a related field is preferred.

Förmåner

  • Hybrid working model (up to 5 remote working days per month).
  • Life insurance.
  • Worksmile Cafeteria benefits platform.
  • Extensive learning and development opportunities.
  • Flexible career paths and internal mobility opportunities.
  • Inclusive, international, and collaborative work environment.
#collections#finance#credit#accounts receivable#customer service#reporting#process improvement
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Företag

Electrolux Group

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Senior

Platser

Kraków, Poland

Kvalifikation

Kandidatexamen

Sökande

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