I korthet
The Senior Associate (Catalog Specialist) role in Bangalore, India, requires minimal direction and focuses on improving team quality, preparing reports, and performing root cause analysis. Key responsibilities include managing end-to-end processes, meeting SLAs, updating trackers, and supporting process improvements.
Ansvarsområden
- Handle end-to-end processes and related tools to achieve business goals.
- Manage day-to-day task volumes and ensure SLAs are met per quality standards.
- Maintain records of daily work by updating trackers.
- Support and implement improvement ideas to increase process efficiency.
- Monitor individual KPIs, create reports, and address deviations.
- Share knowledge and best practices with the team.
- Train and mentor other Associates.
- Flag process updates received from stakeholders to the Manager.
Krav
- Bachelor's degree or above.
- Strong written and verbal communication skills in English, with the ability to structure emails and updates backed by data.
Önskade kvalifikationer
- Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction.
- Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).
- Working knowledge of Root Cause Analysis and the 7 QC quality tools.
Förmåner
- Open to work a rotating schedule, including weekends and holidays.
- Scheduling flexibility supported through advance notice and accommodations where possible.
#Catalog#RBS
Företag
Amazon
Publicerade jobb
för 1 månad sedan
Anställningstyp
Heltid
Arbetsform
Distans
Erfarenhetsnivå
Mellannivå
Platser
Bangalore, India
Kvalifikation
Kandidatexamen
Sökande
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